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SHRM Recertification Provider Logo

HRDQ-U is recognized by SHRM to offer Professional Development Credits (PDCs) for SHRM-CP®️ or SHRM-SCP®️ recertification activities.

Date: April 26, 2023 | Time: 2:00 pm EST | Length: 60 minutes


Much like his beloved characters, Walt Disney demonstrated three different leadership personalities during his lifetime. He started out emulating his alter–ego Mickey Mouse. Later, as circumstances became difficult and his burdens became greater, his behavior resembled the angry Donald Duck. Eventually, he found the sweet spot, comparative to a character developed years after his passing, Mufasa from The Lion King.

In this illuminating session, Lenn Millbower, The Mouse Man™, and a 25-year Walt Disney World veteran, will share Walt Disney’s leadership journey. He will explain each of the three approaches, the situations appropriate for each and, more importantly, situations where each is not appropriate.

The formula Walt Disney World leaders are expected to follow will be explained. So will the three leader expectations that determine promotions, raises, discipline, and, unfortunately sometimes, the termination of under-performing leaders. 

Finally, you will be able to compare you and your own organization’s leaders against the Disney model and action plan next steps for turning your organization’s Mickeys and Donalds into wise Mufasas who can inspire and guide the path to your own magical kingdom.

Attendees will learn:

  • 3 different leadership models.
  • How to identify situations in which each of the three models provides an effective approach.
  • Disney leadership expectations.
  • How to identify behaviors you and your leadership team should focus on improving.

Who should attend:

  • Managers delivering training 
  • Independent consultants 
  • Training and HR professionals


Lenn Millbower Lenn Millbower, the Mouse Man™ and author of Care Like a Mouse, teaches Walt Disney inspired service, leadership, innovation, training and success strategies. Everything Disney touched seems magical. It isn’t. It’s method. Lenn saw that method up close. He spent 25 years at Walt Disney World: Epcot Operations trainer, Disney-MGM Studios stage manager, Animal Kingdom opening crew, and Disney Institute, Disney University, and Walt Disney Entertainment management. Now he shares methodologies that will help you make your own magic. Connect with Lenn on LinkedIn and at

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This webinar is sponsored by and is based upon research of our published training tools. For more than 40 years HRDQ has been a provider of research-based training resources for classroom, virtual, and online soft-skills training. We offer learning resources to help retain employees and clients, make better decisions, improve performance, and much more.

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