Handling Challenging Behaviors in the Workplace | Recorded Seminar

Handling Challenging Behaviors in the Workplace | HRDQ-U Seminars

Running Time | 2h 47m

View On-Demand with Learning Professional Membership

Though common, because of their difficulty, managers often avoid dealing with challenging behaviors exhibited by employees.

In a study conducted by the consulting firm McKinsey, 59 percent of employees reported that they’d be happier if their managers addressed problem employees, but only 7 percent of participants believed their managers were doing so. These are employees who may meet performance expectations or even exceed them, but in general, make the workplace less pleasant. Perhaps they drain your energy with constant negativity, or maybe it’s something as simple as oversharing personal information. Behaviors like these may indirectly affect others’ performance by lowering morale and workplace satisfaction.

This instructor-led online seminar introduces you to a new perspective: from “challenging employees” to “valuable employees who exhibit challenging behaviors.” By adopting this mindset of working together rather than against each other, you will be able to more effectively address issues and effect a positive outcome.
 

Key topics

  • Effective hiring and onboarding practices.
  • Guidelines for promoting a positive outcome in every situation.
  • The eight main “categories” of behaviors and their underlying sources.
  • Strategies for addressing personal behaviors in a sensitive, but direct manner.
  • Strategies to boost employees’ confidence and encourage them to be more proactive.
  • Strategies to make employees feel understood and valued.
     

Participants will learn

  • Translate “bad attitudes” into observable behaviors that can be corrected and improved.
  • Identify guidelines for promoting a positive outcome in every challenging situation.
  • Recognize the various types of challenging behaviors, their underlying sources, and how to appropriately address them.
  • Articulate why the challenging behavior is an issue and what the consequences are for not minimizing or changing the behavior.

Instructor

Professional - LinkedIn

Steve Dew is an experienced, professional and engaging leadership consultant with over 25 years of real-world management and executive level experience. Having worked for both fortune 500 level companies as well as small, privately held companies, Steve has led, coached and mentored people at all levels of an organization to help improve personal, team and organizational effectiveness. He is an experienced trainer and facilitator having delivered hundreds of training programs and coaching sessions throughout the United States as well as internationally in Canada, South America and the United Kingdom. Steve has worked with individuals, teams and corporations, and has delivered live public training to as many as 200 participants.

Having led corporate human resources and training departments, Steve knows what it takes to build and maintain a team culture that values employees, drives performance, fosters accountability, and builds commitment. Steve will add life and depth to your training experience by bringing his hands-on experience with the day-to-day challenges you face.

Steve’s consulting and training experience include topics such: employee relations, performance management, interviewing, team building, building trust, conflict resolution, disciplinary action, coaching and feedback, relationship management, succession planning, rewards and recognition, delegation, communication and presentation skills, personal branding, and more.

Whether it’s building your team and creating a culture of commitment and accountability, or trying to head off a mutiny, Steve has worked with leaders and teams to achieve more than they thought possible, as well as overcome obstacles preventing success.

Steve believes that helping others to achieve their goals, at the office or in a training session, starts with engagement. His training and coaching style focuses on practical, time tested, sensible concepts that can be applied by anyone.

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