Emotional Intelligence: How to Develop Keys for Success

English Language - Knowledge
Share This Post:

Earlier this week, we hosted a free webinar entitled, Emotional Intelligence: How to Develop Keys for Success with Diana Durek. Durek is a leadership development specialist with an emphasis on emotional intelligence and personal change. She spent 11 years with a leading, global psychological test publisher. There, she worked with clients as diverse as the U.S. Air Force, American Express, and Air Canada, building evidence-based models for predicting individual and organizational performance.

Over 900 people registered to listen to the webinar live. You may view the archived webinar here.

Here is what some of the participants had to say about the webinar:

“Thank you, Diana. We appreciate your insight!”

“Thank you. Great Job.”

Motivated business professionals are looking for every edge to be successful in the workplace. Naturally, many develop expertise in technical or task-oriented skills in order to enhance their careers. However, those who have a high level of awareness and control over their emotions, and use their emotions to connect with others and develop positive relationships, will find even greater success in the workplace.

This soft skill is known as emotional intelligence, and it is an essential element in the business world, especially in high-stress environments. If you are unable to control your emotions, they can preoccupy your thoughts and interfere with your ability to evaluate a situation objectively. On the contrary, knowing what triggers your emotional responses and understanding how to exercise self-control over them, enables you to confront difficult issues and manage change with clarity and composure.

This webinar was designed to provide you with the knowledge and tools to develop your emotional intelligence. We learned how to avoid self-sabotaging outcomes by altering how we perceive and respond to emotionally-charged situations. In addition, we improved our abilities to resolve conflict constructively, create a productive work environment, build and mend relationships, and bounce back from setbacks and disappointment.

The Emotional Intelligence Skill Set includes the following:

1. Intrapersonal Skills

Self-awareness is the ability to recognize your emotions as they occur. This skill helps you gain self-control in emotional situations.

2. Interpersonal Skills

Social awareness is the ability to recognize others’ emotions. Showing empathy enables you to have more positive relationships and minimize unproductive conflict.

3. Adaptability 

Flexibility is the ability to adapt to changing conditions. This enables you to problem-solve more effectively, as well as manage your stress more productively.

4. Resilience

Resilience is the ability to bounce back from setbacks. Having resilience increases your self-confidence and allows you to maintain a positive perspective even in the face of negative events or attitudes.

We also talked about the concept of Self-Awareness. A program on emotional intelligence has to start with building an awareness of your own emotions—not only recognizing what you are feeling, but why you are feeling it. You need to be able to do this in the moment, not afterwards.

Another key element in emotional intelligence is “emotional hijacking”. An emotional hijacking may hinder you from choosing an effective response, action, or decision. To prevent this from happening, you must take some time to recognize the cues that your emotions are taking over. Your body often knows your emotions before your mind does.

Increasing Your Emotional Intelligence is available for download here.

Listen and watch here to find out how you can develop and cultivate your emotional intelligence.

Sign up today to make sure you don’t miss the next free webinar!

More HRDQ-U Blog Posts
Being able to listen and truly hear what’s being said and what’s not being said can give you invaluable insight
Discover strategies for leading organizational change and building strong relationships. Unlock your potential as a change leader.
Related Topics
Career development
Career Development
Business coaching webinar
Creativity and innovation skills training
Creativity and Innovation
Webinar customer service
Customer Service
Emotional Intelligence: How to Develop Keys for Success
Decision Making
Diversity and inclusion webinars
Diversity and Inclusion
Emotional Intelligence: How to Develop Keys for Success
PM webinars
Project Management
Log In